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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nova Lee Farworn

September 11, 2023

5  out of  5 rating by Nova Lee Farworn
"Only honest man in Blaine County"

Angie Williamson

September 9, 2023

5  out of  5 rating by Angie Williamson
"Kim Gummow was extremely helpful in helping me and explaining things to me with my options in renter's insurance, car insurance, life insurance. I am in the process of moving to Idaho within the next few months, and it was nice to have someone professional and with the expertise that she has assist you with all your insurances needs. Thank you Kim."

Chris and savanah Overlin

September 7, 2023

5  out of  5 rating by Chris and savanah Overlin
"Kim was super helpful getting us set up with our life insurance!"

Will Warberg

September 7, 2023

5  out of  5 rating by Will Warberg
"We have appreciated Kim's expertise and her prompt and friendly service over the years. She has kept her commitments and treated our family as valued customers."

Jashell Robinson

September 6, 2023

5  out of  5 rating by Jashell Robinson
"Kim has been a life saver for me more than once. She is always kind and professional and if she doesn’t know the answer, she will find someone who does!"

On an Adventure

August 25, 2023

5  out of  5 rating by On an Adventure
"Kim is awesome! She is very responsive and helps make sure my coverage is in order. Anyone looking for insurance should stop in and meet with her!"

James Jones

August 18, 2023

5  out of  5 rating by James Jones
"Excellent team of professionals. Took care of me and my family like we’d known them for years. Definitely recommend giving them a call!"

Kathie Rivers

August 2, 2023

1  out of  5 rating by Kathie Rivers
"Terrible service and communication! I've had State Farm insurance for 40 years and never filed a claim and in the past year we had a $2000 or so claim. It's been a total cluster. Nickel and diming on a nominal claim, no calls back or updates, check sent to wrong address . Very unhappy with the service and communication of this agent and his staff. Emir Wood was sooooooooo much better!"

Robin Seitz

June 20, 2023

5  out of  5 rating by Robin Seitz
"Leslie was so helpful and understanding. She helped me navigate through the process and made a difficult situation manageable."

Mike Burdo

May 11, 2023

5  out of  5 rating by Mike Burdo
"Leslie performed a comprehensive evaluation of our overall needs. We balanced out coverages to get more where we needed it!"

Ying Reeves

April 28, 2023

5  out of  5 rating by Ying Reeves
"Great plans, Great people to do business with . Highly recommended. Thanks"

dana orzel

April 12, 2023

5  out of  5 rating by dana orzel
"Leslie at State Farm is super helpful, timely, & all in all wonderful to work with!"

Braden Buchanan

January 25, 2023

5  out of  5 rating by Braden Buchanan
"Great service"

Kevin and Gina Bechtel

October 11, 2022

5  out of  5 rating by Kevin and Gina Bechtel
"Kim in Patrick’s office was very thorough in contacting me regarding our renters insurance policy. Her responses were timely and her information accurate. We will definitely do business with their office in the future!"

Barbara Thompson

September 28, 2022

5  out of  5 rating by Barbara Thompson
"I was rather new to State Farm and I had two auto claims and Leslie took care of those quickly and professionally. I was very impressed."

Bob Gilbert

June 18, 2022

5  out of  5 rating by Bob Gilbert
"I recently reviewed my insurance with Leslie Dow at the agency. I learned a lot, adjusted some things and was actually advised to reduce unnecessary coverage! Not a sales job, but an actual effort to make sure I had the right coverage. How rare!"

Valley Auto Body

June 2, 2022

5  out of  5 rating by Valley Auto Body
"Always a pleasure to work with the State Farm team at Mr. Buchanan's office. Very attentive, helpful and friendly. Providing efficient and timely resolve during the car repairs done for our mutual customers. Thank you for your awesome business."

Adam Chafetz

May 27, 2022

5  out of  5 rating by Adam Chafetz
"Leslie was awesome. Helped me through my first claim ever in 30+ years with State Farm. They all seem to be really nice folks at this agency and easy to work with. Thanks for all your help and great customer service"

Ted Kelley

May 19, 2022

4  out of  5 rating by Ted Kelley
"I think the key for my insurance needs is knowing I'm working with someone to get the best premiums for the best available price. Not all agents or offices are created equal, but Kim Gummow at this location is an expert and helped me every time I asked. She's phenomenal."

Karon Pardue

April 29, 2022

1  out of  5 rating by Karon Pardue
"The agent (Leslie) who helped me was very rude. I called office early in the morning when they first opened and they finally called me back after 6 pm . I actually spoke with the same later earlier today when the main line for State Farm hooked me through to the office . The lady I spoke to was very short and rude. Told me my agent didn’t do my policy right and didn’t know what they were doing. Lol- been with my agent for years and my agent has had his office for years in Santa Barbara , once I told her she was rude and wanted to speak to the owner or manager and that an agent was also on the line listening she changed her tone of voice and tried to say something else and apologized. Very unprofessional. She just called me back and I told her I went with another office in Idaho she was rude with me again. I asked her if they always wait till end of the day to return calls her replay was “does it matter” I’m in shock ! So rude and very unprofessional. I hung up on her. If this is the only State Farm insurance company in Hailey and Sun Valley I feel very sorry for those looking for insurance. VERY BAD CUSTOMER SERVICE- VERY RUDE"

christopher evans

February 25, 2022

3  out of  5 rating by christopher evans
"Could not help me with syncing my Beacon. Otherwise Top Notch insurance"

Nicole Buchwalter

February 7, 2022

5  out of  5 rating by Nicole Buchwalter
"Kim at Patrick Buchanan's State Farm is amazing. My son's truck broke down out in the middle no where outside of Bozeman. I simply called a towing company of choice, emailed the invoice to Kim and she had a check in the mail to me the same day."

Patrick O'Neal

January 21, 2022

5  out of  5 rating by Patrick O'Neal
"I've been working with Leslie since we moved from Tennessee to Idaho in 2016. She is very helpful, knowledgeable and very responsive. I highly recommend this office for your insurance needs."

Kirsten Terra

January 6, 2022

5  out of  5 rating by Kirsten Terra
"Every time I contact Patrick Buchanan's office his friendly team answers promptly and is always able to answer my questions quickly and clearly. A recent claim was taken care of so easily it is almost unbelievable. Payment arrived within a few days and when additional work was needed it was taken care of just as quickly and easily. I feel confident that my insurance covers all my needs and will be handled quickly by the very friendly and professional staff. I highly recommend them for all your insurance needs and am very happy with all my experiences with them."

Maria Carrillo

December 12, 2021

5  out of  5 rating by Maria Carrillo
"Very good customer service and they speak English and Spanish very good insurance for various needs and they reward you"